Shop Policies

Refunds/Exchanges:
No refunds or exchanges are permitted. 

Processing Time: 
All orders will be processed within 3-5 business days, barring any shop breaks which will be noted on the home website page.

Shipping Cost: 
Flat rate 10 USD for Ontario, 14 USD for rest of Canada and 12 USD for the United States for regular, standard mail service. 

International shipping is available and fees for different shipping services are displayed at checkout. 

Delivery Time Period:
Please note that these are estimated times only: 

America & Canada - standard, regular mail service - should arrive within 4-14 business days

International - varies - can be up to 3 months. 

All customers will be provided with a tracking number to monitor their shipment status. 

Insurance: 
All packages are insured to their full value. CrystalEnergetix covers the cost of this.

CrystalEnergetix is not responsible for any lost or stolen shipments shipments.

CrystalEnergetix is not responsible for any fees (duties/taxes) that the recipient must pay.

Damaged Shipments:
If an item arrives damaged, an insurance claim will be filed. A replacement will be issued if a similar item is available or a credit to use toward a future purchase.